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Home

About

Services

STORIES

INSIGHTS

CONTACT

FROM OVERWHELMED TO IN CONTROL

We turn hotel and spa challenges into measurable success, restoring clarity, profit, and guest excellence through hands-on leadership and actionable strategy.

Tell us: what’s keeping you up at night? We’re here to listen, to uncover the real challenges, and to solve them with you. Calm, clarity, and results begin the moment we start the conversation

Found by Haywon Kim and Luiz Abdo;

Services (Under Development)

SOLUTIONS

OUR APPROACH

WHY KA?

Partners

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Partners

Real Hotels. Real Results

EXAMPLES:

Providing task force support to an extremely seasonal, staffing challenged operations in North Carolina.

Providing the best After Hours Excellence™ and produced YOY cost savings while proven to be the best partner in the field in the area.

WHAT SETS YOU APART.

Be part of an elite network of hospitality leaders who create calm, elevate operations, and drive measurable success.

WHAT SETS YOU APART.

Be part of an elite network of hospitality leaders who create calm, elevate operations, and drive measurable success.

Insights

The 3 Biggest Bottlenecks Keeping Your Hotel in Crisis Mode.

Why Your Spa Isn’t Profitable Yet - and How to Fix It

Leadership Turnover Isn’t a People Problem - It’s a System Gap

From Chaos to Clarity.

© 2025-2026, KA Hospitality, Inc. or its affiliates | Developed by: WER Digital

Haywon is known for her transformative leadership in Rooms and Spa & Wellness, with deep expertise in operational systems, innovative staffing strategies, and elevating guest and financial performance. She also brings valuable experience in residential operations, where she helped bridge the partnership between hotel management and private ownership, ensuring that guest satisfaction and asset value move in harmony.

Her strength lies in diagnosing operational and engagement bottlenecks, then driving execution with precision to achieve tangible, lasting results. She leads with heartfelt empathy, analytical discipline, and an unwavering focus on outcomes, creating balance between people, performance, and profitability across every engagement.

Together, Luiz and Haywon have built KA Hospitality as a trusted partner for hotels, resorts, and mixed-use properties seeking hands-on expertise, financial growth, and sustainable leadership stability.

KA Hospitality uniteds over two decades of global leadership within the world's most respected luxury hotel brands. Togheter, they deliver what every hospitality leader seeks: calm, clarity, and results that last.

Luiz Abdo, Chief Principal of KA Hospitality, is a seasoned hotelier with over 20 years of leadership across flagship properties including Rosewood, Marriott, and the Shangri-La Group. Having lived the full rhythm of hotel life: from opening and repositioning properties to leading complex room operations and financial transformations: Luiz brings unmatched operational depth and people-centered leadership.

Respected for his humility, compassion, and exacting standards, Luiz has earned the trust of owners and general managers alike. His mission is simple yet powerful: to elevate the level of hospitality excellence alongside the industry's most entrusted leaders and owners. He believes true success is built through genuine partnership, consistency, and care: qualities that define every engagement he leads.

SOLUTIONS FOR MODERN HOTEL & SPA OPERATIONS

Operations don’t break overnight — but they do break quietly. We step in when your property needs clarity, leadership, and structure that restores consistency and protects profitability.

We provide:

  • Spa & Wellness Transformation
    A 90-day operational reset or long-term management partnership that elevates your spa from amenity to profit center.
  • Leadership Task Force Support Highly articulate, seasoned leaders who match your property’s standards and bring immediate stability, structure, and confidence.
  • After Hours Excellence™ (Overnight Ops) Immaculate, detail-focused overnight cleaning that sets your property up for guest-ready mornings.
  • Operational Excellence & Systems SOPs, training flows, service standards, and accountability rhythms that eliminate chaos and create consistent, high-quality execution.
  • Financial & Revenue Optimization Labor modeling, cost control, and pricing strategies that stop revenue leakage and strengthen your P&L.

Discover how we transform your challenges into measurable results.

OUR APPROACH

Hotels don’t need more reports — they need a partner who acts.

1. Diagnose

We assess your operation, leadership gaps, financial leaks, and service inconsistencies with a clear, unbiased lens.

2. Roadmap

You receive a prioritized plan with quick wins, long-term strategy, and execution steps created specifically for your property.

3. Implement

We stay alongside your team — coaching, stabilizing, and ensuring that every change becomes part of your daily rhythm.

Real partnership. Real clarity. Real results.

WHY KA?

Because you deserve more than consultants — you deserve partners who understand hospitality at the highest level.

  • Decades of luxury hotel & resort experience
  • Immediate leadership stabilization
  • Proven operational & financial turnaround systems
  • Spa & wellness expertise grounded in real results
  • Hands-on partnership that lifts your entire team

Let’s restore stability, alignment, and profitability to your hotel.